|
Wednesday, 04 November 2009 09:00 |
 | About TicketAlert
Mac Users can now also benefit from a native Mac Application notifying them of new tickets received in their Kayako SupportSuite and eSupport. After installing TicketAlert on your Mac you will have a new icon on the right hand side of your menubar and you will receive notifications from your helpdesk about new tickets and replies.
- What it is not..: TicketAlert is not a full Mac client for Kayako SupportSuite and eSupport.
For that we have plans to develop SupportDesk for Mac.
- Additionally TicketAlert Professional offers the following: Receive notifications for more than one helpdesk. Use a filter to Include or Exclude a notification from the History Dialog or only for showing an Alert. A (selectable) helpdesk/department tree in the History Panel.
- Many more features. |
|